Damp & Mould Manager

Location: North West London

Overview

We are seeking an experienced Damp & Mould Manager to lead our operational response and strategic management of damp, mould, and condensation cases across our housing portfolio. The successful candidate will bring extensive technical expertise, strong case-management capability, and a clear working understanding of Awaab’s Law and its implications for social housing providers.

Key Responsibilities

• Lead, manage and continuously improve the organisation’s damp & mould service, ensuring all cases are investigated, monitored, and resolved within required timeframes.

• Provide expert diagnosis of damp, mould, and condensation issues, identifying root causes and recommending appropriate remedial actions.

• Ensure full compliance with Awaab’s Law, including clear response processes, investigation timescales, tenant communication standards, and record-keeping obligations.

• Work closely with Repairs, Asset Management, Compliance, and Housing teams to develop proactive strategies to prevent damp & mould.

• Oversee the delivery of remedial works, ensuring quality, value for money, and timely completion.

• Train and support staff in best-practice damp and mould identification, reporting, and tenant engagement.

• Produce accurate reports, dashboards and risk summaries for senior leadership and regulatory bodies.

• Engage directly with residents where required, providing clear, empathetic, and professional communication.

• Manage relationships with contractors, surveyors, and external specialists.

• Support broader property health and compliance initiatives, including ventilation, insulation, and building safety improvements.

Skills & Experience Required

• Proven experience managing damp, mould, and condensation cases within housing, property management, or building maintenance.

• Strong technical knowledge of building pathology related to moisture, ventilation, thermal performance, and disrepair.

• Solid understanding of Awaab’s Law and relevant housing health and safety legislation (including HHSRS and landlord obligations).

• Excellent investigative, diagnostic, and problem-solving skills.

• Ability to manage caseloads effectively and oversee end-to-end resolutions.

• Strong communication skills, with the ability to engage sensitively with residents and provide clear guidance to internal teams.

• Experience managing contractors and delivering remedial programmes.

• Strong organisational, report-writing, and data-management skills.

What We Offer

• Opportunity to lead a high-profile, impactful area of housing compliance

• Professional development and training support

• Collaborative and supportive team environment