Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.

We are currently working on behalf of a Housing association. My client is currently looking for an Operations Manager based in South West London. 

Key responsibilities of the role: 
– Manage the day to day planning team including setting daily contract targets, ensuring they are met and maintained and that correction action is in place where needed.
– Provide performance data that supports the development of the contracts performance, identifying and acting on improvements.
– Ensure key performance indicator targets are known to all internal stakeholders and are reviewed on a daily basis.
– Work with other teams to achieve a high standard of service to customers, ensuring the team operates to appropriate standards and delivers excellent customer service.
– Manage, monitor and review scheduling of works in line with operational needs whilst ensuring service level agreements are met.
– Work with team members including operatives, supervisors and subcontractors to ensure an efficient and productive service is delivered.
– Support the achievement and maintenance of high levels of satisfaction with performance delivery in line with agreed procedures.
– Prepare and analyse reports on performance metrics, customer satisfaction and service delivery.
– Maximise jobs booked per day within agreed limits.
– Attend contract meetings and proactively produce reports on a regular basis.

Experience were looking for: 
– Working in social housing repairs in a similar role.
– Ability to manage a team and work with stakeholders that deliver excellent service.
– Excellent IT skills including Excel and job management systems.
– Ability to identify the need for development and implementation of change to achieve improvements.

Key behaviors we look for:
– Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
– Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
– Putting bags of energy into finding ways of making things better, faster and lower cost.
– Taking pride in being organised so you can deliver your promises on time.
– Being the best version of yourself in every situation and show resilience even when it’s tough.
– Holding your hands up if you make a mistake and quickly re-focusing to put things right.
– The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.