Fortus Recruitment Group Limited are a recruitment company that specialise in placing people within the repairs & maintenance industry.

We are currently working on behalf of a Housing association. My client is currently looking for a Senior Coordinator based in South West London. 

Key responsibilities of the role:
– Identify solutions to ensure an efficient end to end process by closely managing key performance indicator targets and preparing and analysing data reports.
– Manage the accurate recording of job related information and documentation within our management systems.
– Ensure that suitable distribution of appropriate works is achieved by collaborating with stakeholders, colleagues and client teams to meet relevant targets and manage expectations.
– Ensure sure service level agreements, health and safety, compliance and commercial elements are reviewed and adhered to by implementing a structure of monthly meetings.
– Build and maintain strong relationships between our Subcontractor Partners, our stakeholders and our internal teams.
– Actively assess the need for specialist Subcontractor Partners against contractual requirements ensuring all scopes are effectively covered.
– Support operational teams in delivering annual, or otherwise, site induction and compliance training.
– Support the management team in driving and achieving an excellent service for repairs ensuring key performance indicator targets are met.
– Embed clear communication lines and strategies for all stakeholders including regular reporting.
– Ensure service level agreements are met by scheduling and managing Subcontractor Partner work orders through to completion.
– Become the lead for asbestos related works, scaffold related works and fire risk assessment accredited works.

Experience we’re looking for:
– Working in social housing repairs and voids in a similar role
– Ability to manage a team and work with stakeholders that deliver excellent service
– Strong IT skills including Excel and job management systems
– Ability to identify the need for development and implementation of change to achieve improvements
– Experience with setting goals and managing performance
– Experience of implementing successful change in a previous role

Key behaviors we look for:
– Demonstrating inclusive behaviours, respecting and embracing difference and listening to other people’s unique perspective.
– Communicating passionately and authentically across different channels, adapting your style and methods to meet the needs of a diverse range of customers and colleagues.
– Putting bags of energy into finding ways of making things better, faster and lower cost.
– Taking pride in being organised so you can deliver your promises on time.
– Being the best version of yourself in every situation and show resilience even when it’s tough.
– Remaining curious to find better ways of working to improve the customer experience.
– Seizing opportunities by being brave and stepping outside of your comfort zone.
– Holding your hands up if you make a mistake and quickly re-focusing to put things right.
– Making wise decisions and solving problems without over complicating things. 
– The ability to create an environment where people feel comfortable to be themselves, treating everyone as equals and encouraging a contribution from all.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.