Senior Resident Liaison officer – Planned Maintenance

Lewisham

£36,000 – £39,000

Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. 

Our client are based in Lewisham and they are carrying out internal and external planned maintenance to scattered properties. Works that are being delivered include  manly retro fit works – kitchen and bathroom replacements, roof renewals and window and door upgrades.

Within this role, day to day duties will include but not be limited too:

To be the point of contact when the client or tenant requires job updates.

Own all complaints and ensure that these are dealt with in a prompt and effective manner

For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.

Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.

Support the help-desk with emails that come in from sub-contractors and client on a daily basis

Visit tenants when required.

Carry out condition and customer satisfaction surveys

Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

This is a great opportunity to join a growing business on a permanent basis.

Please apply directly for this role or contact Chloe Clark for more information.