Resident Liaison Manager 

Cladding Remediation – Projects within London & Home Counties 

£40,000 – £55,000 Plus Package

Our client, a contractor based in Lewisham, are currently looking for an experienced Senior resident Liaison Officer to join their planned maintenance team managing 2-3 resident liaison officers. 

Our client are based in Kent but operate nationally. Projects will be delivered around London & M25. Works that they specialise on will be cladding remediation, EWI schemes and decarbonisation projects.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and compotent Liaison team

Ensure correct resident liaison structure is built in order to deliver cladding remediation schemes

Work hand in hand with director to build resident liaison function

Manage RLOS and build Resident Liaison Team

To be the point of contact when the client or tenant requires job updates.

Own all complaints and ensure that these are dealt with in a prompt and effective manner

For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.

Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.

Support the help-desk with emails that come in from sub-contractors and client on a daily basis

Visit tenants when required.

Carry out condition and customer satisfaction surveys

Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

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