Resident Liaison Manager 

Planned Maintenance, Decarbonisation and FRA Contract – Social Housing

£45,000 – £50,000 Plus Package

Our client, a national construction contractor, are currently looking for an experienced RLO manager to join their planned maintenance framework.

Our client are based in Hertfordshire but operate nationally. Projects will be delivered for a local authority and include external and internal planned maintenance, fire safety and decarbonisation projects. Within this role you will be responsible for a team of 4-6 RLOS at any one time.

Within this role, day to day duties will include but not be limited too:

Writing and Building Processes for a robust and competent Liaison team

Ensure correct resident liaison structure is built in order to deliver planned maintenance schemes.

Work hand in hand with director to build resident liaison function

Manage RLOS and build Resident Liaison Team

To be the point of contact when the client or tenant requires job updates.

Own all complaints and ensure that these are dealt with in a prompt and effective manner

For longer planned works, keep the tenant updated with progress and be there if there are any issues that arise.

Work with the Contract Manager & Site team to make sure that the client is informed of any issues and that should they send an enquiry, that we have dealt with it.

Support the help-desk with emails that come in from sub-contractors and client on a daily basis

Visit tenants when required.

Carry out condition and customer satisfaction surveys

Arranging and booking appointments/visits to properties

My client are seeking someone with experience working as a Senior resident Liaison Officer or Resident Liaison Manager, strong communication skills over the phone and face to face and good IT skills. The ability to work within a team and of your own accord is also desired.

If this role is of interest please apply or contact Danny Mangan for more information.

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