Resident Liaison Officer (FRA)

Location: Enfield
Salary: Up to £32,000 + Package
Job Type: Permanent

Fortus Recruitment is a specialist recruitment agency within the repairs and maintenance sector. We are currently working with a well-established contractor who is looking to recruit an experienced Resident Liaison Officer to support FRA (Fire Risk Assessment) works across the Enfield area.

This is an excellent opportunity for a customer-focused individual with experience working within social housing, planned works, or FRA projects.

Key Responsibilities

• Acting as the main point of contact for residents throughout FRA works
• Booking appointments and coordinating access to occupied properties
• Keeping tenants informed before, during, and after works are completed
• Handling resident queries, concerns, and complaints professionally
• Carrying out pre and post-work property visits where required
• Working closely with site teams, operatives, and contractors to ensure smooth delivery of works
• Building positive relationships with tenants and maintaining high levels of customer satisfaction
• Maintaining accurate records, reports, and updates on internal systems
• Ensuring all communication is clear, timely, and professional

Skills & Experience

• Previous experience as a Resident Liaison Officer within social housing or planned works
• FRA/fire safety project experience is desirable
• Excellent communication and customer service skills
• Strong organisational and administrative abilities
• Confident managing resident expectations in occupied properties
• Good IT skills including Microsoft Office and internal systems
• Ability to work independently and as part of a team
• Full UK driving licence preferred

If you are interested in this position, please apply or contact Taylor Johnston at Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Fortus Recruitment is an equal opportunities employer.

INDTJ