Resident Liaison Officer (RLO) – External Works

Location: Harlow

Rate: Up to £19 per hour

Contract: Temp to Perm

Fortus Recruitment provides specialist recruitment services, supplying quality candidates on a temporary or permanent basis to leading organisations throughout the construction, property services, and social housing sectors.

We are currently working with a leading contractor who is looking to recruit an experienced Resident Liaison Officer to join their team on a temp-to-perm basis, supporting an external works programme across Harlow.

This is an excellent opportunity for an experienced RLO looking for an immediate start with the potential to secure a permanent position.

Key Responsibilities

• Act as the main point of contact for residents throughout the external works programme.

   

• Communicate works schedules, access arrangements, and project updates to residents.

   

• Arrange appointments, conduct resident visits, and support pre-start meetings.

   

• Manage resident expectations and resolve queries or complaints professionally.

   

• Liaise closely with site managers, supervisors, subcontractors, and client representatives.

   

• Support vulnerable residents and ensure appropriate arrangements are in place throughout the works.

   

• Maintain accurate records of resident communications, appointments, and project progress.

   

• Attend site meetings and provide feedback on resident concerns and customer satisfaction.

   

• Deliver a high standard of customer service while helping projects run efficiently with minimal disruption.

   

Skills & Experience

• Previous experience as a Resident Liaison Officer, Tenant Liaison Officer, Customer Liaison Officer, or similar role.

   

• Experience working on external works, planned maintenance, refurbishment, or social housing projects.

   

• Excellent communication and interpersonal skills.

   

• Strong organisational skills with the ability to manage multiple priorities.

   

• Good IT skills, including Microsoft Office and internal management systems.

   

• Full UK driving licence.

   

• A proactive, customer-focused approach.

   

If you are interested in this opportunity, please apply today or contact Fortus Recruitment for a confidential discussion.

Fortus Recruitment Group Limited acts as an Employment Agency in relation to permanent vacancies and an Employment Business for the supply of temporary workers. Equal opportunities employer.

INDTJ